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FAQ

Frequently asked questions

Nobody will ever find out it, unless you reveal this information. Even your writer and editor will not know your name, and you do not have to give it. You can use a nickname instead. Our company guarantees you absolute confidentiality.

You can be 100% sure about it. We never resell or even publish the papers ordered from our company. We keep the copies of the works in our confidential base. You may be sure that there are only two people, who have seen the paper before you receive it. These people are your writer and the editor.

We take plagiarism matters very seriously. Therefore, we always check all our papers with the most up-to-date anti-plagiarism software. We can provide you with a copy of plagiarism report on demand.

As a rule, the initial instructions our clients indicate in the order form are more than enough for successful paper development. However, if you have any additional sources, which may be used for writing your paper, please, upload them using your personal page on our website. This will help your writer work on the paper; it will help improve its quality. In case you order proofreading or editing services from our company, you certainly need to place the original document with the order.

We highly value the confidentiality of our customers as well as the confidentiality of our writers. This is why we do not offer such functionality as video calls between a customer and his/her writer. However, text messaging system is quite effective way of solving any important issues related to the process of paper developing. If your matter is urgent, our customer support team will find ways to inform the writer about it and he/she will respond to your question as soon as possible.

We do realize that the communication between the writer and the customer plays a significant role. It often happens that the writer may need some clarifications from the customer, or the customer may desire to give some additional information to the writer or ask him/her about the writing process. Therefore, our company has worked out a very comfortable messaging system, which allows our customers to get in touch with their writers in a very short period of time in order to ask any questions or provide any important information. You can easily do it from your personal order page.

Unfortunately, the majority of companies, which operate on the market nowadays, hire inexperienced students or foreigners, who speak very poor English to write academic papers. Our company finds this totally unacceptable. We only work with the specialists from the US or UK, who hold at least a master’s degree and have excellent research and academic writing skills. It is a serious investment and not every company can afford this. However, in the long run perspective, it proves to be quite an effective thing to do. This is why you benefit from choosing our company among other agencies available on the market. The majority of students, who place an order at QualityCustomEssays.com once, remain our regular customers.

We do everything for you to comfortably reach our customer support team at any time and in a way, which is convenient for you. You can call us using our toll free phone number; you can write us through live chat or email.

Our company is the world’s leader in the field of academic writing. It gives us an opportunity to provide you with highly personalized service, assign the writers, who specialize in your particular research field to work on your paper. This becomes possible due to the largest team of academic writers hired by our company. Our company also has professional editors, who proofread papers after they are written by the writers. At last, if you find out that the paper you have ordered from us is either plagiarized or does not meet all of your initial instructions, you can count on a refund. Not every company offers that. To apply for a refund, you will have to send us a plagiarism report or state what initial instructions were overlooked by your writer. Please send your request during 14 days after deadline expiration.

Yes, you certainly can. You can read the feedback on our services on the Internet and find out what other customers, who have already used our services, have to say about the quality of our written papers. We have invested a lot of time and effort in order to obtain trust of our customers and the reputation of a very trustworthy company. Therefore, we will not let our reputation go down. This is why we are highly interested in providing the highest possible quality of services to all customers. Thus, you should trust our company and be confident of obtaining the highest possible quality of writing services.